FAQ

1.What is FTP?
2.What does "Unlimited FTP Site Updates" mean?
3.What is the first step in setting up a website?
4.How do I gain FTP access to my site?
5.How do I "upload" and "download" files using WS-FTP?
6.Where do I put the index.html file?
7.What does "updating the site" mean?
8.What is HTML, and what is an HTML editor?
9.How do I set up email accounts with my domain?
10.Will you do the domain name registration for me?
11.Do you allow "adult" sites?
12.How do I get access to traffic statistics for my site?
13.What is I.P.S's policy on "spam," or unsolicited email?
14.What about Microsoft Frontpage 2000?
15.Do you have an 'uptime' guarantee?
16.Can you help me with my HTML, webpage, CGI programming, etc?
17.How do I change my domain over to I.P.S from my old hosting company?
18.Where are you located?
19.Do you offer tech assistance by telephone?
20.I don't want to learn HTML or design a web site - can you design it for me?
21.I can't get my CGI script to work. HELP!!

1. What is FTP?
FTP is File Transfer Protocol, an internet protocol used to transfer materials over the Internet. It is very fast, very efficient, and very reliable.
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2. What does "Unlimited FTP Site Updates" mean?
This means that you have access to your site via FTP over the Internet 24 hours a day, 7 days a week. You can "upload" files to your site - in other words, transfer files from your computer to the I.P.S webserver on the Internet - and you can also "download" files from your site - in other words, transfer files from your site on the I.P.S webserver, to your computer.
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3. What is the first step in setting up a website?
The first step is to gain FTP access to your site, and upload the initial file to the proper directory. 

Root -+
      |-logs
      |-users
        +- Your name
          +- web         <- this is NOT your web folder
      |-web              <- this is your web folder

This initial file is generally named index.html, and it is the web page that will be returned when you call up www.yourdomain.com
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4. How do I gain FTP access to my site?
First, get the best FTP program on the Internet, which in our humble opinion is WS-FTP. You can download it at: http://www.ipshost.com/ws_ftp.exe
After it's installed, run the program and fill out the form as below:

Profile Name: choose any name you like
Host Name: use the IP number you received in our confirmation e-mail
User ID: use the user name you received from us
Password: use the password you received from us
Remote Host: very important /web

Click on ok and you will see on the right site the folder on our server. This is the right place to put your index.html file.
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5. How do I "upload" and "download" files using WS-FTP?
WS-FTP is VERY easy to use, and has a very intuitive, easy to use interface. Use the < and > arrow to copy the files back and force.
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6. Where do I put the index.html file?
When WS-FTP opens the site, it initally goes to the correct directory - /web This is the place to put index.html/ Make sure you do NOT put the file into one of the folders you see there - put it UNDER those folders. Also put all your pictures and other files for you site in this same directory.
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7. What does "updating the site" mean?
Basically what a webmaster does is download files from a website, operate on them and/or change them with an HTML editor such as Front Page, and the upload the changed file back to the site.
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8. What is HTML, and what is an HTML editor?
HTML is HyperText Markup Language - it is essentially a kind of typesetting language, and is used to create images on the web. Our recommended editor - for creating and manipulating these images - is Front Page.
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9. How do I set up email accounts with my domain?
We automaticly setupyour account that all e-mail @yourdomain.com get forwarded to your personal e-mail account. With other words you can use any word before the ...@yourdomain.com and you will receive that e-mail.

If you want we can set up 10 POP3 accounts for you. In order to do this, send us an e-mail with the 10 e-mail addresses you wish and we will set it up for you.
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10. Will you do the domain name registration for me?
Yes! And we don't charge for this service - it's FREE! We do ask that you check the availability first,and then we will register it in our name, but then forward the bill to you when it comes. PLEASE NOTE: IF YOU WANT THE DOMAIN NAME TO BE LISTED IN YOUR NAME ON INTERNIC YOU MUST REGISTER IT YOURSELF! IF WE REGISTER IT FOR YOU IT WILL BE LISTED IN OUR NAME! Registering a domain name is very easy; anyone with access to the Internet can do it. Just go to http://www.internic.net and fill in the form.
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11. Do you allow "adult" sites?
No, adult sites are NOT allowed.
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12. How do I get access to traffic statistics for my site?
Very easily - go to this URL: http://www.yourdomain.com/stats You'll find detailed reports in various formats on your traffic, including where hits are coming from, at what hours of the day, month, etc. Also you'll be able to tell which files are being requested. Essential for fine tuning your web marketing strategy! This requires a SILVER PLUS account.
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13. What is I.P.S's policy on "spam," or unsolicited email?
The sending of unsolicited commercial email, or "spam," is strictly prohibited. We have a "zero tolerance" policy on spam, and reserve the right immediately to terminate without warning any domain, without refund, that sends out unsolicited commercial email, in any amount.
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14. What about Microsoft Frontpage 2000?
I.P.S's servers fully support the Microsoft Frontpage HTML Editor and Publisher. However, there are two ways to approach using Frontpage. If you want to PUBLISH your web pages to your I.P.S domain using Frontpage, we structure your domain as a Frontpage domain. This has some downsides - for example, Frontpage basically takes over the domain - it disables FTP, and it disables Telnet access as well. In other words, once you convert your site to full Frontpage - both Editor and Publisher - ONLY Frontpage can be used to access your domain. Many of our clients prefer to use the Frontpage Editor only, and then use an FTP client such as WS-FTP to upload webpages - this is in our opinion the 'best of both worlds.'
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15. Do you have an 'uptime' guarantee?
Yes. We guarantee that your site will be up a minimum of 99.9% of the time. If we fail in any given month, you receive one full free month of hosting service.
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16. Can you help me with my HTML, webpage, CGI programming, etc?
Time permitting we give advice via email on these issues but remember, we are providers of webspace and can help you with 'content' only as time permits.
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17. How do I change my domain over to I.P.S from my old hosting company?
Just fill out the SIGN UP form we will take care of everything.
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18. Where are you located?
You find our address at the bottom of this site.
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19. Do you offer tech assistance by telephone?
No, please us a e-mail to contact us. We will respond to every e-mail within 24h.
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20. I don't want to learn HTML or design a web site - can you design it for me?
Yes! We offer highly competitive design services through a network of talented professionals. Email us for more details.
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21. I can't get my CGI script to work. HELP!!
Here are some tips on CGI:

• Scripts must be made executable with chmod 755 filename
• Any script must end in .cgi to ensure execution.
• Perl 5 is located at /usr/bin/perl
• Perl scripts will REFUSE to run if uploaded in binary from a non-unix computer. Make sure you upload scripts in ascii mode only!!!

Warning: Remember, we are respondable for hunderts of customers. If you abuse the system with any kind of scribt, we  reserve the right immediately to terminate  without warning any domain, without refund.

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